FAQs

1. What types of leather bags does Dioura offer?

Dioura offers a variety of stylish and functional leather bags for women. Our collection includes tote bags, crossbody bags, shoulder bags, and clutch bags.

2. Are the bags made of genuine leather?

Yes, all our bags are made of high-quality genuine leather. We source our leather from reputable suppliers to ensure durability and longevity.

3. Can I use the bags for everyday use?

Absolutely! Our bags are designed to be versatile and suitable for everyday use. They are spacious enough to carry your essentials and durable enough to withstand daily wear and tear.

4. Do the bags come with adjustable straps?

Yes, most of our bags come with adjustable straps. This allows you to customize the length of the strap for a comfortable fit, whether you prefer to wear it as a crossbody or shoulder bag.

5. How do I care for my leather bag?

To keep your leather bag looking its best, we recommend the following care tips:

• Avoid exposing your bag to direct sunlight for prolonged periods, as it can cause the leather to fade.
• Keep your bag away from water and moisture to prevent damage.
• Regularly clean your bag with a soft, damp cloth to remove any dirt or stains.
• Use a leather conditioner to moisturize and protect the leather.

6. Can I return or exchange a bag if I'm not satisfied?

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return the bag within 7 days of receiving it for a full refund or exchange. 

7. How long does shipping take?

Shipping times may vary depending on your location. Generally, orders are processed within 1-2 business days, and shipping can take an additional 3-7 business days. You will receive a tracking number once your order has been shipped.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping fees will be calculated at checkout based on your location.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

10. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team by emailing info@dioura.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.