FAQs

At Dioura, we strive to provide our customers with the highest quality leather bags. However, we understand that sometimes a product may not meet your expectations. If you are not happy with your purchase, we offer a hassle-free return policy.

Return Period: You can return the bag within 7 days of receiving it.

Refund or Exchange: We offer a full refund or exchange for the returned bag.

Condition of the Product: To be eligible for a return, the bag must be in its original shape and quality. It should not have any signs of wear, damage, or alteration.

Process: To initiate a return, please contact our customer service team within the specified return period. They will guide you through the return process and provide you with the necessary instructions.

Refund: Once we receive the returned bag and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase.

Exchange: If you prefer an exchange, please let our customer service team know. They will assist you in selecting a suitable alternative from our collection.

Shipping: Dioura will provide a free shipping label. We will email the shipping label to your email address.

Contact Us: If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to help!

To start a return, you can contact us at info@dioura.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.